Customers who wish to return or exchange any damaged item are responsible to ensure that it complies with our policy below. Any deliver return request that falls outside of our stated policy will not be entertained.
- Customers are required to send in a written notice (Before you return the goods/product) via email within 2 days of receiving the item
- Item return must reach our premises within 7 days from date of informing us
- Items must be returned in original condition.
- Customers are required to e-mail us (firstname.lastname@example.org) the Return Details as below:
Email: (example: email@example.com)
Sales Order/Invoice Number: (the order/invoice number for the item that you want to send back)
Consignment note no:
- The return and replacement shipping fee will be borne by degree system provided the return and replacement.
- Any exchange of item is subject to the same SKU or any product equivalent.
- If customer received a damaged item and request for a different product or SKU as replacement, the return and replacement shipping fee will be borne by customer.
- If higher price item is selected as replacement for a returned item, the remaining top up has to be paid by customer. Otherwise, if lower price item is selected, the balance will be credited as voucher for next purchase, no monetary refund is allow.
- Degree System reserves full right to reject any returned goods not meeting the stipulated Stock Return Policy
- Return or exchange is not allowed if product not in original condition.
- Sales items is not returnable unless it is a malfunction item.
This return policy may be updated from time to time without prior notice. Please contact us at firstname.lastname@example.org if you have any enquiry.